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Warranty and returns

1.               Warranty

 

1.1.          Warranty service is carried out within 30 days from the date of transfer of the goods to the ABCLED store, Punane 1, or within 45 days if a part to be ordered is needed for repair.

1.2.          To carry out warranty service, the Buyer must provide the goods in the complete package and original packaging to the warranty center.

1.3.          The location of collection points for the disposal of old equipment and their opening times can be found at: https://www.elektroonikaromu.ee

1.4.          The warranty does not apply to:

1.4.1.     damage resulting from the fact that the goods were not used in accordance with the instructions for use, the storage and transportation conditions of the goods were not observed, or the goods were not installed as provided for in the instructions;

1.4.2.     damage caused by the Client;

1.4.3.     the goods are damaged mechanically or otherwise; was disassembled;

1.4.4.     there are damages caused by natural disasters: lightning strike, fire, flood, etc.;

1.4.5.     damage resulting from the penetration of foreign objects, liquids, insects, dust, etc.;

1.4.6.     damage resulting from the use of non-original goods or not certified by the manufacturer for use with this goods;

1.4.7.     detected signs of interference with the product and violation of the instructions;

1.4.8.     damage due to the fact that the goods were used for other purposes;

1.4.9.     damage to components that are included in the product set and naturally wear out during operation;

1.4.10.  damage caused by a change in the technical data of the goods in connection with the servicing of goods in non-certified representative offices;

1.4.11.  in case the buyer does not submit a document confirming the purchase of this product, as well as all documents attached to the product by the manufacturer;

1.4.12.  defects and damages that arose in connection with the use, together with this, of goods, accessories not provided by the manufacturer.

1.5.          According to the provisions of VÕS § 53 h. 4 p. 3, the goods collected according to the special instructions and instructions of the buyer presented at the time of registration of the goods are not entitled to refuse the goods, and high-quality goods are not refundable. Information on whether a particular product belongs to the restriction mentioned in this paragraph is given in the product description abcled.ee

 

2.               Right to return

 

2.1.          After delivery of the order, the buyer has the right to terminate the contract concluded in the online store without explanation of reason within 14 days if the product is included in the category of goods to be returned by submitting a written request for a refund by e-mail info@abcled.ee, or through the form feedback, in the "Contact" section, selecting the topic: "Return of goods." The application should indicate the name of the Client, contact phone number, order number and an exact description of the product’s non-compliance with the requirements or product defect.

2.2.          All claims are considered and we contact the Client as soon as possible, but no later than within 14 days after receiving the claim.

2.3.          Products to be returned must be unused, must have a marketable condition and specifications, must have the original packaging, stickers and labels, as well as documents confirming the purchase.

2.4.          The right to return does not apply if a legal entity acts as a buyer.

2.5.          The Client is obliged to return the goods within 14 calendar days from the date of the application for the return of the goods. The return period is calculated from the day when the Client, or a third person designated by him, took possession of the product.

2.6.          Upon cancellation of the contract, the Client is compensated for the cost of the goods.

2.7.          Money for returned goods is compensated no later than within 30 (thirty) days.

2.8.          The costs associated with the return of the goods are borne by the Client. Abcled.ee bears the costs of returning the goods if the goods delivered are different from the goods ordered.

2.9.          If the condition of the goods to be returned is deteriorating, the Client is only liable for the decrease in value caused by the use of the goods if he used the goods differently than is necessary in order to verify the complete set, properties and serviceability of the goodsIn order to make sure that the goods are in good condition and meet the specifications, the Client must handle it, use and test it only as it is allowed to do it in the store or in accordance with the instruction manual.